With SUMMETIX you get immediate benefits for your staff and residents! At the end of 2024, the British government released a Devolution White Paper to outline ambitions for increased decentralisation and local government autonomy. The intent is to transfer resources and control from the central government to local authorities.
The White Paper takes input from devolution initiatives already in progress in the north of England. The next steps aim to further formalise a national structure and implement devolution steps for councils in the south of England – including London.
Digital transformation and adoption of new tools play a critical part in realising this vision. SUMMETIX has already demonstrated how our SUMMETIX ASSIST solution delivers a better experience for staff and residents in German city councils. Contact centre staff now spend one minute crafting an e-mail response that previously took 15 minutes. Also, SUMMETIX ASSIST builds a valuable knowledge base for contact centre staff that they can use for templates etc. All this will be crucial for UK councils if they are to meet the often increasing expectations of their residents.
As we have previously marketed SUMMETIX PRO in the UK, now is the right time to launch SUMMETIX ASSIST to our UK clients.
- Streamline internal processes to ensure correct information in e-mail responses
- Your data, your model. When SUMMETIX ASSIST is trained, your data stays with you. Your data is kept on premise or in the cloud as we partner with leading certified cloud partners and systems integrators.
- Adopt an AI solution that generate immediate benefits for your staff and residents! Answer questions within one minute instead of 15 minutes – while improving the quality of the answer
As the new devolved structure introduces Strategic Authorities. SUMMETIX can also implement SUMMETIX ASSIST in collaboration with such Strategic Authorities as several contact centre functions will be hosted at that level.
Over the coming months we are attending events across the UK focusing on local government digitalization. Make sure to follow us on LinkedIn to know when we are coming to your area. Let us help you to leverage AI to generate immediate benefits for your staff and residents!
SUMMETIX GmbH is doing business in the UK through our British subsidiary SUMMETIX. UK registration number BR026038.
